I've lost my cell phone and access to 2FA code.

published on:2017-02-20 14:20:05Updated on:2017-02-20 14:12:23

Find the code you wrote down before you enable two-factor authentication, and then download the Google Authenticator on your new phone and open it. Click the Add Button in the upper-right corner of the APP and choose to enter the verification code manually. In the input box, fill in the user name of your BitcoinWorld (for example, username@bitcoinworld.com) and the code that you wrote down. After successful storage, Google Authentication can be used normally.

If you have lost code, please submit a Clear Two-factor Authentication Key Request to remove two-factor authentication from your account. To ensure the security of your account, please attach your identity material when submitting the request.

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